FAQs

How can I place an order?

Simply select your preferred size, add the item to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
How do I choose the correct size?

Please refer to our Size Guide available on each product page before placing your order. If you need further assistance, feel free to contact our customer support team.
Do you offer Cash on Delivery (COD)?

Please refer to the available payment methods displayed during checkout. If COD is available for your location, it will appear as a payment option.
How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location. Delivery times may vary during peak seasons or promotional periods.
How can I track my order?

Once your order has been dispatched, you'll receive your tracking details via email or WhatsApp.
Can I exchange my order?

Yes. Exchanges are accepted only if:

- The size received does not match our published size chart.
- An incorrect article has been delivered.

Please review our Return & Refund Policy for complete details.
Do you offer refunds?

Refunds are only provided if:

- An incorrect article has been delivered and a replacement cannot be arranged.
- The product has a verified manufacturing defect.

Please refer to our Return & Refund Policy for eligibility requirements.
What should I do if I receive a damaged or defective item?

Please share an unedited unboxing video along with clear photographs within the timeframe mentioned in our Return & Refund Policy. Our team will review your request promptly.
Can I cancel or modify my order?

Orders can only be cancelled or modified before they have been processed for dispatch. Once an order has been dispatched, changes or cancellations cannot be accommodated.
Will the product color look exactly the same as the pictures?

We make every effort to display our products as accurately as possible. However, slight variations may occur due to different screen settings and lighting conditions during photography.
Are your garments handmade?

Many of our pieces feature handcrafted details. As a result, slight variations in embroidery, embellishments, or block printing are a natural characteristic of artisanal craftsmanship and add to the uniqueness of each garment.
How should I care for my garment?

To preserve the beauty of your garment, we recommend gentle hand washing or dry cleaning as indicated on the care label. Avoid harsh detergents and prolonged exposure to direct sunlight.
How can I contact customer support?

You can reach us via email, WhatsApp, or Instagram. Visit our Contact Us page for our complete contact details and support hours.