Refunds
As each piece is carefully inspected before dispatch, refunds are offered only in exceptional circumstances:
- An incorrect article has been delivered and an exchange is not possible.
- The garment has a verified manufacturing defect.
Refund Eligibility
To initiate a refund request:
- An unedited unboxing video must be recorded from the moment the sealed package is opened and shared with us within 1 hour of delivery. The video must clearly display the parcel, the unpacking process, and the issue being reported.
- Any manufacturing defect must also be reported within 48 hours (2 days) of receiving the order.
Claims submitted without the required unboxing video or outside the stated timeframes cannot be processed.
Once the returned item has been received and inspected, any approved refund will be processed using the original payment method, where applicable.
Important Information
- We do not offer refunds or exchanges for changes of mind or personal preference.
- Slight variations in color may occur due to differences in screen settings and lighting during photography. Such variations do not qualify as defects.
- We reserve the right to decline any request that does not comply with the terms outlined in this policy.
Thank you for choosing FAAHA. Your trust is deeply valued, and we remain committed to providing a refined shopping experience with every purchase.