These Terms of Service govern your use of our website and the purchase of products from our premium brand. By accessing our site or placing an order, you agree to the terms outlined below.
1. Orders
All orders are placed by selecting the desired product specifications, adding items to your cart, and completing the checkout process. Once an order is confirmed, it is subject to acceptance and availability.
2. Sizing Responsibility
Customers are responsible for reviewing the Size Guide provided on each product page prior to purchase. Our support team is available to assist with sizing guidance; however, final selection remains the customer’s responsibility.
3. Payment Methods
Available payment options, including Cash on Delivery (if applicable), will be displayed at checkout based on location and eligibility. We reserve the right to modify payment availability without prior notice.
4. Delivery Timeline
Standard delivery is estimated at 3–7 business days, depending on the delivery address and external logistics conditions. Delivery timelines may be affected during peak seasons, promotional events, or unforeseen delays.
5. Order Tracking
Once an order has been dispatched, tracking details will be shared via email or WhatsApp. Customers are responsible for monitoring shipment updates using the provided information.
6. Exchanges
Exchanges are permitted only under the following conditions:
- The received size does not match the official size chart.
- An incorrect product has been delivered.
All exchange requests are subject to verification and approval in accordance with our Return & Refund Policy.
7. Refunds
Refunds are issued only in specific cases, including:
- Delivery of an incorrect product where replacement is not possible.
- Verified manufacturing defects.
All refund requests are evaluated based on our Return & Refund Policy and supporting evidence.
8. Damaged or Defective Items
In the event of a damaged or defective product, customers must provide an unedited unboxing video along with clear photographic evidence within the specified timeframe. Failure to provide adequate proof may result in rejection of the claim.
9. Order Cancellation and Modifications
Orders may only be cancelled or modified prior to dispatch. Once an order has been processed and shipped, it cannot be altered or cancelled under any circumstances.
10. Product Representation
We strive to ensure all product images accurately represent the actual items. However, minor variations in color, texture, or appearance may occur due to lighting conditions and screen display differences.
11. Artisanal Variations
Certain products may include handcrafted or artisanal elements. Minor variations in embroidery, print, or embellishment are inherent to handcrafted production and are not considered defects.
12. Product Care
Customers are advised to follow the care instructions provided on each garment’s label. Improper handling, including the use of harsh detergents or exposure to extreme conditions, may affect product quality and longevity.
13. Customer Support
For any queries or assistance, customers may contact our support team via email, WhatsApp, or Instagram. Full contact details and support hours are available on the Contact Us page.